Hospitality Expert (Travel)

As the central point of contact for all travel-related matters, you build expertise in the travel industry to deliver effective, budget-conscious solutions for every project. Supporting the hospitality team, you ensure that travel logistics—both in preparation and on-site—run smoothly, allowing others to focus fully on project goals. Your role is key to creating seamless, tailored travel experiences that meet the unique needs of each event.

Location:
Ghent preferred, remote possible
Contract:
Full-time

WHO WE ARE

Since 2014, Fanfinity has brought fans and brands together in the gaming industry.

We create and deliver fan experiences for gaming communities in Pokémon, Yu-Gi-Oh!, Magic: The Gathering, Flesh & Blood, Disney Lorcana, One Piece, League of Legends, CS:GO, Mario Kart, Splatoon, and more!

With more than 9 nationalities in our team of 25+ dedicated gaming and esports experts, we support our communities and clients (brands, conventions, tournament organisers & game publishers) all across Europe and beyond, from our offices in Ghent (Belgium) and London (UK). We love games and want to share our excitement with communities around the world.

We’ve hosted 200+ events in 14+ countries, welcoming 250.000+ fans, and as a fast-growing company, we’re looking to expand even further.

We also provide the gaming industry with solutions in logistics, e-commerce, consulting, retail marketing, corporate events, etc.

DIVERSITY MAKES US STRONG

We believe that a diverse team is what makes us strong. We value our differences and encourage everyone to be themselves at work. We welcome anyone from all backgrounds to join our team regardless of age, race, ethnicity, gender identity, sexual orientation, religion, and ability. We are committed to creating a culture of belonging in which we can all grow and succeed together.

YOUR MAIN TASKS

Travel

  • Organize player & staff travel including supervising communication with flight companies. (Get Flights)
  • Oversee who claimed their travel towards these events.
  • Enquire players & staff preferences for certain flights and if necessary, book them within the companys and/or project’s guidelines.

Communication & Coordination

  • Serve as point of contact for travellers before, during, and after trips.
  • Provide clear itineraries, contact info, and emergency support.
  • Coordinate with airlines, local vendors, and internal departments.

Administration

  • Follow up the invoices and make sure that payments are made + invoices are made correctly.
  • Make sure all info makes it to the project manager (budget) correctly.
  • Follow up the reimbursed payments that have to be refunded back to Fanfinity or visa versa.

WHAT YOU BRING

Education:

  • Bachelor’s degree in Event Management, Tourism, Hospitality Management or an equivalent experience.

Knowledge:

  • Languages: Fluency in written & spoken English, Dutch is a plus
  • IT: Slack, Google Workspace
  • Game industry & community knowledge

Skills:

  • Accuracy
  • Flexibility
  • Collaboration & communication
  • Proactivity
  • Functioning under stress
  • Adaptability
  • Work independently
  • Problem-solving
  • Planning ability
  • Organisation ability 
  • Peoples' person

Professional Experience:

  • Over 2 years of experience in events, tourism, or hospitality.

WHAT WE OFFER

  • We offer a full-time contract with flexible working hours, in a casual and friendly work environment.
  • A transparent career development framework with actionable steps to grow within the company.
  • A health insurance plan.
  • We encourage personal development and provide training opportunities based on each role and interest.
  • An open company culture where initiative is appreciated and encouraged.
  • You will be part of a team that is passionate about what they do and who are highly motivated gaming enthusiasts.
Apply now

About us

We are a diverse group of people united in our passion for games. We pride ourselves with bringing people from all backgrounds together through meaningful events all over the world. We are driven to create the best possible experience for our communities and are right there enjoying them together.