The Operations Director has the objective of managing the operational process by leading and strategically directing all operational aspects of projects to ensure successful and seamless execution, mainly in cooperation with the operational team.
Since 2014, Fanfinity has brought fans and brands together in the gaming industry.
We create and deliver fan experiences for gaming communities in Pokémon, Yu-Gi-Oh!, Magic: The Gathering, Flesh & Blood, Disney Lorcana, Star Wars: Unlimited, One Piece, League of Legends, CS:GO, Mario Kart, Splatoon, and more!
With more than 9 nationalities in our team of 25+ dedicated gaming and esports experts, we support our communities and clients (brands, conventions, tournament organisers & game publishers) all across Europe and beyond, from our offices in Ghent (Belgium) and London (UK). We love games and want to share our excitement with communities around the world.
We’ve hosted 200+ events in 14+ countries, welcoming 250.000+ fans, and as a fast-growing company, we’re looking to expand even further.
We also provide the gaming industry with solutions in logistics, e-commerce, consulting, retail marketing, corporate events, etc.
We believe that a diverse team is what makes us strong. We value our differences and encourage everyone to be themselves at work. We welcome anyone from all backgrounds to join our team regardless of age, race, ethnicity, gender identity, sexual orientation, religion, and ability. We are committed to creating a culture of belonging in which we can all grow and succeed together.
Interested in joining us? We can't wait to hear from you!
Write us at hr@fanfinity.agency.
The Operations Director has the objective of managing the operational process by leading and strategically directing all operational aspects of projects to ensure successful and seamless execution, mainly in cooperation with the operational team. This by managing the teams responsible for the operational planning, execution and evaluation of projects, pursuing the highest standards of efficiency and customer satisfaction for all projects.
Contribute to a constructive and problem-solving attitude in the management team
Leadership
· Coach, Motivate and inspire the team leads to become effective leaders
· Support the delegation of tasks by the team leads based on the strengths and skills of individual team members
· Provide support, coaching, and guidance to promote the professional development of the operations teams
· Evaluate the performance of teams and team leads and provide constructive feedback
· Listen to the needs and concerns of the teams and communicate goals and expectations clearly.
· Communicating customer expectations based on input from the commercial director.
Quality Control
· Maintain a high-level overview of the progress of various ongoing projects.
· Approve budgets in collaboration with project managers to ensure accurate financial alignment. The operations director has final approval on all the project budgets and closings.
· Ensure consistency and quality across projects invarious aspects such as rates, team selection processes, and post-event handling timelines.
· Conduct periodic check-ins with team members for feedback and project updates.
· Maintain regular communication with the commercial team to report both positive and negative aspects, as well as any client requests, and ensure appropriate actions are taken by team members. Cultivate a synergy between the commercial team and the operations team.
· Attend events as required to stay informed and engaged.
· Liaising with other departments to ensure cohesion across the tasks.
· Coach and support team members by adapting your approach to each individual, ensuring messages are clearly understood and actions are effectively implemented. Foster a collaborative and high-performing team environment.
Strategy
· Keep an overview of all ongoing and upcoming projects in close collaboration with the commercial director
· Pro-actively handle potential challenges.
· Act as an integral member of the management team, which involves active participation in meetings, thoughtful problem-solving, supporting decisions even if personal agreement is lacking, contemplating ways to enhance the company, and representing the opinions of the team.
· Defend needs & requirements of your team.
· Inform other departments of your activities within your department.
· Align with other departments to create the best possible flow & interaction.
Education
· Bachelor in Business Management
· Bachelor Marketing or similar in experience
Knowledge
· Languages: English, Dutch is a plus
· IT: Slack, Google Workspace
· Finance/budgetting
· Marketing
· Project Management
Skills
· Proactive
· Accuracy
· Decisive
· Collaboration & communication
· Functioning under stress
· Leadership
· Problem-solving
· Team Management
Professional Experience
· +5 years of experience in a leadership role
· Experience with managing budgets &teams
The successful candidate must be based in Belgium. While remote work will be possible, regular presence at our office in Nazareth-De Pinte is expected.
We are a diverse group of people united in our passion for games. We pride ourselves with bringing people from all backgrounds together through meaningful events all over the world. We are driven to create the best possible experience for our communities and are right there enjoying them together.
