As Program Manager for Pokémon, you act as the central link between The Pokémon Company International and Fanfinity’s internal teams. You represent both the client’s expectations and Fanfinity’s own strategic goals, ensuring that each program is developed and executed in a way that aligns with our values, targets, and budgets.
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Since 2014, Fanfinity has brought fans and brands together in the gaming industry.
We create and deliver fan experiences for gaming communities in Pokémon, Yu-Gi-Oh!, Magic: The Gathering, Flesh & Blood, Disney Lorcana, Star Wars: Unlimited, One Piece, League of Legends, CS:GO, Mario Kart, Splatoon, and more!
With more than 9 nationalities in our team of 25+ dedicated gaming and esports experts, we support our communities and clients (brands, conventions, tournament organisers & game publishers) all across Europe and beyond, from our offices in Ghent (Belgium) and London (UK). We love games and want to share our excitement with communities around the world.
We’ve hosted 200+ events in 14+ countries, welcoming 250.000+ fans, and as a fast-growing company, we’re looking to expand even further.
We also provide the gaming industry with solutions in logistics, e-commerce, consulting, retail marketing, corporate events, etc.
We believe that a diverse team is what makes us strong. We value our differences and encourage everyone to be themselves at work. We welcome anyone from all backgrounds to join our team regardless of age, race, ethnicity, gender identity, sexual orientation, religion, and ability. We are committed to creating a culture of belonging in which we can all grow and succeed together.
Interested in joining us?
We can't wait to hear from you!
Write us at hr@fanfinity.agency.
As Program Manager for Pokémon, you act as the central link between The Pokémon Company International and Fanfinity’s internal teams. You represent both the client’s expectations and Fanfinity’s own strategic goals, ensuring that each program is developed and executed in a way that aligns with our values, targets, and budgets. You combine coordination, communication, and analytical insight to oversee the full lifecycle of initiatives such as store programs, product campaigns, and large-scale events.
With a strong understanding of both client and sponsor requirements and Fanfinity’s business objectives, you maintain a holistic view of each project to guarantee consistency, efficiency, and successful delivery .As The Pokémon Company International consists of several different departments who are potential or current clients for Fanfinity, it’s your role to build and maintain a relationship with them in order to maximize our reach and business with The Pokémon Company International.
Program Design & Set-Up
Lead the end-to-end design of Pokémon programs by defining the concept, structure, and strategic positioning. Determine key elements such as target audiences, event formats, pricing, geographic spread, and overall value proposition. Ensure each program aligns with both Fanfinity’s goals (risk budget, targets, brand) and the sponsor’s expectations.
Program Coordination
Oversee the planning, execution, and delivery of all Pokémon programs, including store initiatives, product launches, and related logistics (e.g. shipping, timelines, deliverables).
Commercial Responsibility
Take the lead on pitches and quotes. And follow upon commercial budgets
Client Relationship Management
Act as the primary point of contact for the client, ensuring clear and timely communication about program objectives, announcements, and expectations. Internal
Alignment &Follow-up
Coordinate with internal departments (marketing, operations, logistics, finance, etc.) to ensure smooth implementation of all program components and deadlines. Content & Communication Provide and manage content related to Pokémon programs — such as event formats, product descriptions, and campaign details — ensuring that internal and external platforms (including websites)are up to date.
Reporting & Analysis
Evaluate program performance through sales results, ticket data, and feedback. Identify key learnings, report outcomes, and recommend improvements for future activations.
Product Oversight
Maintain a comprehensive overview of all Pokémon products and related activities, ensuring operational excellence and alignment with broader strategic goals.
Execution Excellence
Ensure that all deliverables toward the client and participating stores are completed accurately, on time, and in accordance with brand and quality standards.
Proactivity & Flexibility
You take initiative and think ahead to solve problems before they arise? We love that! Actively looking for opportunities, novelties, and anticipating what might happen is a key trait for this position. Additionally, you can easily adapt to changing circumstances, environments, tasks, or roles? You might be the person for us!
Gaming passion & Knowledge
An interest and knowledge of gaming in general, especially TCGs allows you to communicate with all stakeholders appropiately and ultimately create events that match the expectations of our gaming communities.
Collaboration & Communication
With short lines of communication, it is essential for us to work together efficiently. Your open and clear communication, as well as precise timely sharing of information and will contribute to the team's shared objectives and organising an awesome event.
Diplomacy
Some times it gets hectic - but that does not bother you. You keep a cool head and can respond to challenges and conflicts calmly and with a solution-oriented approach.
Customer-oriented
Your clear communication and empathetic nature are key to resolve customer issues and complaints quickly and efficiently.
Planning
You are an organistional talent: You plan and organise your work effectively by setting goals, priorities, and time allocation. You bring order, structure, and regularity to the performance of your tasks and obtain an overview of the project to monitor progress and make adjustments where necessary.
Accuracy
You have an eye for details and always check important information at a detailed level, checking and naming details, dates, figures. You work in a quality-oriented manner according to applicable procedures and rules. You handle priorities of work in a meticulous and orderly manner despite pressure from multiple interests or arising challenges.
Commercial ability
You mean business? In this position, you are constantly engaged in commercial work and know exactly what it takes to respond to opportunities in the market, establish relationships, and act in a customer-oriented way. You show interest in your target group and quickly pick up on new developments in the commercial sector. You can convert a customer's wishes and needs into successful sales-oriented actions. You focus on the companies’ goals and KPI’s and know how to close a deal.
We are a diverse group of people united in our passion for games. We pride ourselves with bringing people from all backgrounds together through meaningful events all over the world. We are driven to create the best possible experience for our communities and are right there enjoying them together.
