The Project Manager Lead is responsible for ensuring the successful delivery of multiple projects within Fanfinity by providing oversight & operational coordination.
Since 2014, Fanfinity has brought fans and brands together in the gaming industry.
We create and deliver fan experiences for gaming communities in Pokémon, Yu-Gi-Oh!, Magic: The Gathering, Flesh & Blood, Disney Lorcana, Star Wars: Unlimited, One Piece, League of Legends, CS:GO, Mario Kart, Splatoon, and more!
With more than 9 nationalities in our team of 25+ dedicated gaming and esports experts, we support our communities and clients (brands, conventions, tournament organisers & game publishers) all across Europe and beyond, from our offices in Ghent (Belgium) and London (UK). We love games and want to share our excitement with communities around the world.
We’ve hosted 200+ events in 14+ countries, welcoming 250.000+ fans, and as a fast-growing company, we’re looking to expand even further.
We also provide the gaming industry with solutions in logistics, e-commerce, consulting, retail marketing, corporate events, etc.
We believe that a diverse team is what makes us strong. We value our differences and encourage everyone to be themselves at work. We welcome anyone from all backgrounds to join our team regardless of age, race, ethnicity, gender identity, sexual orientation, religion, and ability. We are committed to creating a culture of belonging in which we can all grow and succeed together.
Interested in joining us? We can't wait to hear from you!
Write us at hr@fanfinity.agency.
The Project Manager Lead is responsible for ensuring the successful delivery of multiple projects within Fanfinity by providing oversight & operational coordination. The Lead supports, guides and coaches the project managers in delivering high-quality, profitable solutions that meet client expectations. By maintaining a clear helicopter view across all ongoing service requests, the Project Manager Lead ensures consistent quality, aligned processes and an exceptional client experience while contributing to the profitability and operational excellence of Fanfinity.
· Lead, mentor and support the Project Manager team, providing coaching, guidance and feedback to strengthen performance and professional growth.
· Monitor workload distribution across the team and allocate projects based on competencies, experience and availability.
· Facilitate strong team communication and alignment by creating structure, routines and clear expectations, in combo with the Operations Director.
· Act as a point of escalation for project managers when facing challenges with clients, suppliers or internal processes.
· Lead by example by upholding Fanfinity’s values,quality standards and operational guidelines.
· Identify opportunities to improve workflows, tools and cross-team collaboration.
· Collaborate with Expert Teams to refine internal processes for logistics, event production, branding, hospitality and event operations.
· Contribute to innovation by presenting new ideas, tools or methods that strengthen efficiency and client satisfaction.
· Support the Operations Director in strategic planning and developing scalable project management frameworks.
· Ensure proper documentation and reporting of al lservice requests, maintaining high standards of transparency and traceability.
Education
· Bachelor in Event Management
· Bachelor in Business Management
· Equal by experience
Knowledge
· Languages: English, other languages are a plus
· IT: Slack, Google Workspace, Spreadsheets
· Game industry & community knowledge
Skills
· Accuracy
· Flexibility
· Collaboration & communication
· Proactivity
· Functioning under stress
· Ownership
· Eye for detail, striving for perfection
· Decisive
· Problem-solving
· Organisational ability
· Leadership
· Business goals oriented
Professional Experience
· +2 years experience in gaming or event industry
· Experience with managing budgets &teams
The successful candidate must be based in Belgium. While remote work will be possible, regular presence at our office in Nazareth-De Pinte is expected.
We are a diverse group of people united in our passion for games. We pride ourselves with bringing people from all backgrounds together through meaningful events all over the world. We are driven to create the best possible experience for our communities and are right there enjoying them together.
