Staffing Expert

The Staffing Expert manages event personnel across all stages—recruiting, on-site support, and well-being—to build and sustain high-performing tournament crews (judges, admins, logistics).

Location:
Remote (with required travel for events)
Contract:
Full-time / Part-time contract

YOUR ROLE

As our Staffing Expert, you are the specialist and operational anchor for event staff. This role ensures high-performing teams for gaming tournaments by managing the full lifecycle of event personnel, from recruitment and selection to on-site support and team well-being. Your mission is to ensure our judges, administrators, and logistics crews are supported, heard, and positioned for success.

YOUR TASKS

  • Staff Recruitment & Application Management: 
    • Draft, refine, and publish staff applications tailored to specific event, client, and community requirements. 
    • Manage application timelines and promotion to ensure a strong, diverse pool of qualified candidates. 

  • Team Selection & Roster Curation: 
    • Evaluate applicant rosters thoroughly once applications close to build the optimal event team, balancing personnel numbers and specialized roles to precisely meet event operational requirements. 
    • Strategically pair experienced veterans with emerging talent to foster mentorship, maintain high performance, and support community growth. 

  • Staff Communication & Support:
    • Serve as the primary, trusted point of contact for the staff community from initial hiring through post-event wrap-up, proactively managing and resolving staff inquiries, requests, and administrative needs. 

  • On-Site Staff Management: 
    • Attend live events in the role of On-Site Staffing Manager to oversee team well-being and operational alignment. 
    • Conduct check-ins, gather real-time feedback, provide constructive guidance, and act as the immediate support system for the crew on the floor to ensure a healthy, professional, and positive working environment.

YOUR PROFILE

Professional Experience

  • Bachelor's degree in Event Management or equivalent experience, professional experience in event staffing or community management.
  • Deep understanding of the Trading Card Game (TCG) ecosystem and tournament roles (e.g., Judges, Scorekeepers)

Competencies

  • People-First Leadership: Profound interpersonal skills with a deep commitment to team well-being, community building, and professional development.
  • Organizational & Evaluation Skills: Ability to execute strategic roster curation and manage complex application pipelines under tight timelines.
  • Empathetic & Clear Communication: Maintains a clear, professional, and empathetic tone to manage expectations, resolve interpersonal friction, and de-escalate pressure.
  • Resilience: Maintains a grounded, approachable, and decisive demeanor during high-pressure, long-duration events
  • Communication & Teamwork: Clear, direct communication style with strong collaboration skills across internal teams and external stakeholders.
  • Problem-Solving & Adaptability: Proactively identifies and resolves obstacles on the fly, remaining flexible, dependable, and aligned with company culture and values.

WHAT WE OFFER

  • You join a passionate and inclusive international team where respect and team spirit are central.
  • A market-conform salary, supplemented with extra-legal benefits.
  • A position with responsibility and room for professional growth.
  • A transparent career development framework.
  • A healthy, flexible work-life balance.

WHO WE ARE

Since 2014, Fanfinity has brought fans and brands together in the gaming industry.

We create and deliver fan experiences for gaming communities in Pokémon, Yu-Gi-Oh!, Magic: The Gathering, Flesh & Blood, Disney Lorcana, Star Wars: Unlimited, One Piece, League of Legends, Riftbound, CS:GO, Mario Kart, Splatoon, and more!

With more than 9 nationalities in our team of 25+ dedicated gaming and esports experts, we support our communities and clients (brands, conventions, tournament organisers & game publishers) all across Europe and beyond, from our offices in Ghent (Belgium) and London (UK). We love games and want to share our excitement with communities around the world.

We’ve hosted 200+ events in 14+ countries, welcoming 250.000+ fans, and as a fast-growing company, we’re looking to expand even further.

We also provide the gaming industry with solutions in logistics, e-commerce, consulting, retail marketing, corporate events, etc.

DIVERSITY MAKES US STRONG‍

We believe that a diverse team is what makes us strong. We value our differences and encourage everyone to be themselves at work. We welcome anyone from all backgrounds to join our team regardless of age, race, ethnicity, gender identity, sexual orientation, religion, and ability. We are committed to creating a culture of belonging in which we can all grow and succeed together.

Interested in joining us?

We can't wait to hear from you!

Write us at hr@fanfinity.agency.

Apply now

About us

We are a diverse group of people united in our passion for games. We pride ourselves with bringing people from all backgrounds together through meaningful events all over the world. We are driven to create the best possible experience for our communities and are right there enjoying them together.